Intel Optane Issue

[Jed-18]

After a protracted, stressful and relatively expensive process, I have solved my problem and hope this can help other HP Optane users with a similar issue. 

After a power cut (dirty shutdown) my HP all-in-one with an SSD with Optane module would not boot up to Windows and I was stuck in a 'preparing automatic repair' loop, or sometimes just 'please wait' or 'your computer needs to restart'. I tried the usual self help - Google, Youtube, forums etc. then paid for a phone call with an HP support assistant (out of warranty). After suggesting all the stuff I had already tried she told me I needed to reload Windows and would lose all my data. If this didn't work then I needed a new SSD. End of. Sorry.

I then used a repair service who again tried the previous stuff. He could not even find the contents of the drive, despite removing it to a caddy. Eventually he decided that the Optane module was the issue and disabled it in the BIOS. Problem solved. The Optane module had somehow corrupted the drive and prevented any access to it. How to disable Optane is readily available on the web and I strongly suggest this as an option to prevent an issue like mine. I am now running without Optane enabled and cannot notice a difference. Hope this helps. 

[Deep_World]

Hi @Jed-18,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What is the exact model number of your HP All-in-One?
• Which version of Windows are you currently running now that the system is stable?
• Do you still have the Optane module installed, or was it removed entirely?
• Have you noticed any performance differences in day-to-day use since disabling Optane?

In the meantime, here are a few troubleshooting and preventive steps you can consider:

1. Check Storage Health:
   • Run HP PC Hardware Diagnostics (press Esc → then F2 at startup) and perform a full Storage Test to confirm the SSD is healthy.
2. Update BIOS & Drivers:
   • Use HP Support Assistant to ensure your BIOS and Intel Rapid Storage Technology (RST) drivers are up to date. These updates often improve stability with Optane modules.
3. Backup Regularly:
   • Since Optane-related corruption can make drives inaccessible, we strongly recommend setting up regular backups using Windows Backup or OneDrive.
4. Disable Optane Permanently (if stable without it):
   • If you’re not noticing performance differences, it’s safe to continue without Optane enabled. This avoids future risks of drive corruption after sudden power cuts.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World