Intermittent BSOD each day tixhci.sys

[JimT]

Hi All,

Have HPE h8-1120a Desktop PC and is crashing every once a day or so.  Mini dump is created and have run an analysis against them and see there is an access violation occuring on tixhci driver.

I checked the HP drivers for the PC and there is only the original Texas Instruments USB driver available for download - is there an updated version available?

Is there any workaround or known porblems regarding this driver and HPE PC'S?

BugCheck 1000007E, {ffffffffc0000005, fffff880054dbbbf, fffff880034bb838, fffff880034bb090}

Probably caused by : tixhci.sys ( tixhci+43bbf )

Followup: MachineOwner
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1: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880054dbbbf, The address that the exception occurred at
Arg3: fffff880034bb838, Exception Record Address
Arg4: fffff880034bb090, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
tixhci+43bbf
fffff880`054dbbbf 498b4208        mov     rax,qword ptr [r10+8]

EXCEPTION_RECORD:  fffff880034bb838 -- (.exr 0xfffff880034bb838)
ExceptionAddress: fffff880054dbbbf (tixhci+0x0000000000043bbf)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000008
Attempt to read from address 0000000000000008

CONTEXT:  fffff880034bb090 -- (.cxr 0xfffff880034bb090)
rax=0000000000000025 rbx=fffffa800aa9a540 rcx=fffffa800aa9a540
rdx=fffffa80056d4e60 rsi=fffffa800aa9a6d0 rdi=fffffa800ae98210
rip=fffff880054dbbbf rsp=fffff880034bba70 rbp=fffffa800aa9a540
 r8=fffffa800ae98020  r9=fffffa800ae98148 r10=0000000000000000
r11=fffffa800ae77de8 r12=fffffa800ae40002 r13=0000000000000001
r14=0000000000000001 r15=fffff800044ab080
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
tixhci+0x43bbf:
fffff880`054dbbbf 498b4208        mov     rax,qword ptr [r10+8] ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000008

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ecb100
 0000000000000008 

FOLLOWUP_IP: 
tixhci+43bbf
fffff880`054dbbbf 498b4208        mov     rax,qword ptr [r10+8]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffffa800ae77de8 to fffff880054dbbbf

STACK_TEXT:  
fffff880`034bba70 fffffa80`0ae77de8 : fffffa80`0aa9ac58 00000000`00000000 fffff880`054e1100 00000000`00000000 : tixhci+0x43bbf
fffff880`034bba78 fffffa80`0aa9ac58 : 00000000`00000000 fffff880`054e1100 00000000`00000000 fffff880`054da1d2 : 0xfffffa80`0ae77de8
fffff880`034bba80 00000000`00000000 : fffff880`054e1100 00000000`00000000 fffff880`054da1d2 fffffa80`0ae77de8 : 0xfffffa80`0aa9ac58


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  tixhci+43bbf

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tixhci

IMAGE_NAME:  tixhci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4db0823b

STACK_COMMAND:  .cxr 0xfffff880034bb090 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_tixhci+43bbf

BUCKET_ID:  X64_0x7E_tixhci+43bbf

Followup: MachineOwner
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[JimT]

Bugga! I see there is a QFA already released for issues relating to nvidia and usb

http://h30434.www3.hp.com/t5/Desktop-Lockups-Freezes-Hangs/Driver-update-for-Win7-USB-issue-on-nVidi...

I'll see how this goes,...

[JimT · Accepted solution]

Hmmm, unable to install the fix, get error dialog box popup 259. However, I have changed the power save options to High Performance and BSOD hasn't re-occured!!!

[ittechsuppsup]

I received this same minidump on an HP Z820 Workstation. I had previously turned off the Hibernation option (cmd /C powercfg -h off) and had not changed my Sleep settings in the Advanced Power Settings. When it went to sleep and began to hibernate after a certain amount of time, it failed horribly (as it should have).

To change this so it won't happen again, you can either switch to the "High Performance" setting or the much more correct, make sure hibernation isn't an option anywhere.

I followed this guide and included their screen shots here for convienence:

First:

And then:

Hope this helps some individuals like it did for me!

-IT Technical Support Supervisor