cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
vicki2021
New member
1 0 0 0
Message 1 of 2
178
Flag Post

Intermittent problem booting Windows 10 - sometimes a blue screenwith HP logo, someitnmes boots OK.

HP Recommended
HP Envy h8 PC series
Microsoft Windows 10 (64-bit)

Sometimes my PC boots OK and other times it does not. In the latter case, if I hold the Windows and B keys while powering on, it boots OK. The computer was moved to another room and back. The problem started to occur after the second move.

 

Also, when the monitor goes to sleep, I cannot always engage it again by moving the mouse.

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

I would replace the CR2032 motherboard (MB) battery. 

 

A HP H8 PC has some years on it. MB batteries will begin to fail as they age.

 

Here is a sample MB with a red X through the CR2032 MB battery. Your battery location may be different.

 

Screenshot 2021-02-26 191735.png

 

The MB may be failing if a new MB battery does not help. Run HP Hardware Diagnostics.

 

Start the PC, Tap "ESC", select "F2".

 

Run system and component tests.

 

Regards

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation