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Invalid or missing product information. (System Board (00A))

ENVY 750-435st
Microsoft Windows 10 (64-bit)

I have an HP ENVY 750-435ST.  After replacing the original SSD as it was beginning to fail with a Samsung 860 EVO, the system now gives an error on startup stating 

Invalid or missing product information.

The following product information programmed into the system board is missing or invalid.

System board (00A) - Product name, Product serial number, Product number, System board CT number.

 

 

Error still persists with original SSD attached to test as well

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Invalid or missing product information. (System Board (00A))

When checking system information using F1 at startup, BIOS shows correct serial number, model number, and product name.  The only missing information is the Motherboard CT number

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Invalid or missing product information. (System Board (00A))

Hi @Wyldeqat

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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