Issue with Bootup and TPM data .

[BODOM]

Purchased a brand new HP desktop and initially no problems, but after downloading the latest HP updates, my computer boots up showing blue pop-up window with the message: 

"There is an issue with Trusted Platform Module(TPM) data.

Press [Y] - reset whole TPM
Press [N] - Boot with current TPM data
Note: Bitlocker may require the recovery key to boot to Windows."

None of the HP diagnostic / repair tools detect or solve the problem.

In BIOS setup [F10], - TPM available - YES, TPM enabled - YES, SECURE BOOT Enabled - YES

but ,

- using Windows Powershell > get-tpm,  - TPM Present /Ready/ Enabled /Activated the result is - "False"! 

- using - Windows [run] (tpm.msc) TPM status, the result is - "Compatible TPM cannot be found"!

I tried downloading the latest BIOs driver from HP and it seems to install, but upon checking "System information" the BIOS version & date hasvn't been updated?

Lastly:  In "System information" > "Automatic Device Encryption support", The "Value" result = "Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, un-Allowed DMA - capable bus/device(s) detected. TPM is not usable." I don't have any device connected besides keyboard and monitor.

The computer is under guarantee and have tried to report the problem through "HP support assistant" and separately via e-mail but after 3 days, have still received no case number or reply.

Any advice highly appreciated!

Thank you

[Garp_senchau]

@BODOM, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with a complex issue involving the Trusted Platform Module (TPM) on your brand-new HP desktop. TPM is a hardware-based security feature, and errors like this can be tricky, especially when it comes to BitLocker and automatic encryption processes. Based on the details you’ve provided, here's a step-by-step guide to try and resolve the issue:

Verify TPM in BIOS Settings:

Even though the BIOS says TPM available: YES and TPM enabled: YES, it’s worth re-checking a few things in BIOS:

Disable and Re-enable TPM: Sometimes, toggling the TPM settings in BIOS can help. Here’s how:

This simple toggle can sometimes resolve issues related to the TPM being detected incorrectly by Windows.

Clear the TPM (if you have no encryption issues):

The pop-up message about resetting the TPM suggests that there may be corrupted TPM data. If you don’t mind wiping the TPM (or if BitLocker isn’t actively encrypting your data), you can reset the TPM:

However, note that if you have BitLocker enabled, you’ll likely need to provide the recovery key to boot up the system.

Update BIOS Manually:

Even though you’ve tried updating the BIOS via the HP Support Assistant, it seems that the BIOS version wasn’t updated correctly. Here’s what you can do to manually update it:

HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

Check Windows Services for TPM:

If the TPM is still not showing as "enabled" in Windows, even though it appears in BIOS, there might be a service issue preventing it from initializing properly.

Use PowerShell to check TPM status again.

Run the TPM Management Tool:

Since tpm.msc reports "Compatible TPM cannot be found," this might be due to an issue with the Windows Security settings or corrupted TPM data.

Type tpm.msc in the Run box (Win + R) and press Enter. If you get an error, this suggests that Windows isn’t able to interact with the TPM at all.

You could also check for issues in the Device Manager:

Press Win + X and select Device Manager.

Under Security Devices, check if there is a TPM entry. If it's not listed or has an error symbol, this suggests the TPM driver is not installed or malfunctioning.

If you see a TPM device in Device Manager with an issue, you can try uninstalling the device and rebooting your PC. Windows should automatically reinstall the driver.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[BODOM]

Hello,

Thank you for your answer!

I tried everything you suggested, unfortunately nothing helped.

The only thing I haven't tried is;

 - In Device manager> Security devices there is only a >AMD PSP 10.0 Device shown. I'm not sure, is this a TMP device? Should I uninstall it and reboot? Will windows automatically update the driver?

I followed the instructions to install the latest BIOS manually. My computer shows "the best drivers for my device are already installed", but when I check, my system information still shows the old BIOS version and date. The version isn't updated.

Best regards

[Garp_senchau]

@BODOM, Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,