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DaltonG1
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It’s saying ‘ checking media presence , media present , start pxe over ipv4 ‘

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Microsoft Windows 10 (64-bit)

can I please get some help I have never ran across this problem and I have had this computer since 2017, and now all of a sudden it says this. And I have no clue on what to do I have read what you guys have said and all that but I’m still not getting my problem solved. When I press ‘ esc ‘ it pops up just 5 options and the only thing I see corresponding to ‘ boot options ‘ is boot order and it says ‘ UEFI Boot Sources , USB floppy/cd , USB Hard drive , then ipv4 realtek pcie, ipv6 Realtek. That’s it 

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The_Fossette
HP Support Agent
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Message 2 of 6
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@DaltonG1,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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DaltonG1
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Message 3 of 6
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Windows 10 home and no I haven’t made any hardware changes I just tried to factory reset my pc because it was running slow . And then this happened, and honestly not sure what model it is, it won’t even turn on past the screen where it says all that ^ 

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KrazyToad
HP Support Agent
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Message 4 of 6
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@DaltonG1

 

Are you able to get to BIOS. First perform a Power Reset. You can refer to this Link: https://support.hp.com/in-en/document/c01684768

 

Shut down the Notebook and upon restarting keep tapping on F10 till you see System Configuration Menu ( BIOS )

 

If you are unable to get to BIOS, please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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DaltonG1
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I’m actually on a hp pavilion gaming pc not a notebook sir 

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KrazyToad
HP Support Agent
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Message 6 of 6
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@DaltonG1

 

You can perform the Reset by unplugging the Power Cord and press and hold the Power Button for 20 seconds.

 

Put back the Power Cord and upon restarting keep tapping on F10 till you see system Configuration Menu ( BIOS )

 

If you are unable to get to BIOS, please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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