• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-21-2022 02:22 PM - edited ‎11-21-2022 04:11 PM

HP Recommended
Product: Prodesk 400 G4 Mini

I am currently running a Prodesk 400 G4 Mini with the latest bios (02.21.00 Rev.A) and I have an SYBA SY-ENC50104 4-bay  USB SATA enclosure with two HGST Ultrastar 6TB HUS726060ALN610 4KN AF Hard Drives attached. The problem is that when I perform a reboot (this happens in Linux and Windows) the system will hang at the HP bios logo and will not continue to boot.

If I choose the bios option to not allow USB removable hard drives then the system has no problem rebooting but I will run into issues as I have to automount setup for the hard drives in the enclosure. Even without automount in play, I would physically need to disconnect and reconnect the USB cable once in userland after the OS boots.

 

I have tried reverting the bios as far back as the system will allow (2.14) and this issue still occurs. The system has no problem with the drive attached when cold-booting. The issue is only on this HP device since I've attached this to a Dell Optiplex 3060 micro and a Dell Wyse 5070 thin client and reboot works as expected with the USB enclosure attached.

 

Lastly, I noticed that on a cold boot, the bios will correctly show the SYBA SY-ENC50104 name as one of the boot options. But on a reboot, it shows my main hard drive, and the following entry where SYBA SY-ENC50104 should be shows up as 'USB:'

 

Does anyone know how to address this issue? I've been googling around and it seems like this might be a common issue with HP bios.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.