cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
repelsteeltje
Level 2
12 11 0 3
Message 1 of 4
303
Flag Post

Kernal-Power Event ID 41

HP Recommended
Pavilion tg01
Microsoft Windows 10 (64-bit)

I am struggling with event id 41. At least once a day. I updated all drivers via hp jumpstart. but it did not work out . How do I proceed?

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@repelsteeltje

 

I reviewed your post and I understand that you are getting kernel power event ID 41 error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
repelsteeltje
Author
Level 2
12 11 0 3
Message 3 of 4
Flag Post
HP Recommended

yeah event 41 is related to the power on/off button. And yes I have to use it since this system is freezing and the only thing I can do is using the on/off button. But the logs does not tell me why. Since this is a new system. It passes short diagnostics but did not complete the log diagnostics because it hung completely causing to use the on/off button (event 41) This happened from day one. I tried to update/ reinstall windows but nothing seem to help. So I need help to solve this issue...

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 4
Flag Post
HP Recommended

@repelsteeltje

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then install all the Windows updates (including optional) and check if it helps.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation