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‎05-31-2021 10:10 AM

HP Recommended
Product: Hp desktop

Keyboard and mouse isn't working after opening.

Intially it's showing like this .

IMG20210521141304.jpgafter that it appears like this and then nothing is working

16224773422642473037308673490885.jpg

 

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1 REPLY 1

‎05-31-2021 07:17 PM

HP Recommended

Your second image is typical for Windows, waiting for you to "click" your mouse, or press the ENTER key.

 

Try a different "wired" (not "wireless") keyboard and mouse.  Borrow one from a friend?

 

Dead battery in a "wireless" keyboard or mouse?

 

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