Keyboard doesn't work, frequent problem but not constant

[tlcorwin]

Frequently my keyboard will not work. This often happens when first starting the computer and trying to log in, but it has also stopped working while using the computer after login. I have tried the other usb ports and plugged in other keyboards to no avail. To solve this I usually have to put the computer on sleep and try again, this doesn't always work and restarting the computer has never worked. Has anyone else dealt with this issue and how might I solve it?

Additionally, I know the keyboard is still being read by the computer when these issues happen a few keys, though not working, do illicit a response from the computer. Usually just a noise. 

[sandytechy20]

@tlcorwin 

Welcome to the HP support community.

I understand that you are having issues with the keyboard on your computer, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.