Keyboard error message

[PaulB63119]

When I turn on my HP Pavilion;ion 23 All in One desktop running Windows 10, I get a keyboard error message. The screen then goes to a blue screen showing the date and time, but no files load, no sign on screen and the computer will not respond to either true keyboard or the mouse

[A4Apollo]

Hey there! @PaulB63119,

Are you using a wired or a wireless keyboard\mouse on the PC?

Have you tried checking with a different mouse or keyboard? Does the issue persist?

Please share the product number of the PC to assist you better.

Check if the keyboard is functioning on the BIOS page.

If the keyboard works on the BIOS page try restoring the BIOS to defaults.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Try updating the BIOS to the latest version and check if it helps.

Also, try the steps recommended below.

Power on and off your computer three times 
On the third time, your computer will boot into the Advanced Recovery environment 
Click Advanced Options 
Click Troubleshoot 
Click Advanced Options 
Click Startup settings 
Click Restart 
Press (4) to Enable Safe Mode 
Wait while Windows 10 starts in safe mode. 
Log in 

Press Windows key + X 
Click Device Manager 
Expand Keyboards 
Right click keyboard 
Click Uninstall 

Exit Device Manager then restart, check if the keyboard works again.

If you are using a USB mouse\keyboard try connecting it to a different USB port and check if it works.

Also, try connecting the mouse and keyboard to a different PC and check if it functions.

Refer this article to know more information about keyboard issues with the PC. Click Here

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

Have a great day ahead! 🙂

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