Keyboard loop

[160829]

So I’ve been trying to get past this keyboard layout loop but it will not work, I’ve seen YouTube videos but my old 2016 windows 10 laptop doesn’t show the same screen, while most screens show a continue button, mine only shows a shut down pc and a advanced options button, and I have no idea how to fix this, can someone please tell me how to get past this?

[WAWood]

So, is it asking you to choose a keyboard layout and you can't get beyond that?

[160829]

Yes 

[WAWood]

OK, so sorry, this is not good news.  This means that Windows has become so corrupted that it is trying to start all over with initializing itself.  Sometimes, this is just a minor issue and after you answer all the questions again, it will restart OK.  But other times, it gets into a loop and will never continue.

And if that is the case, you would need to reinstall Windows to get it back.  This would overwrite any apps and data files you have created, so is there anything you need to save off before you did this?

[160829]

How do I re download windows? 

[WAWood]

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://www.youtube.com/watch?v=xmtXOU40vxk

You use the Microsoft Store to download the actual tool:

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Here's a video from HP Support about using the Cloud Recovery Tool:

https://www.youtube.com/watch?v=P7AwuKNJKS4