Keyboard will not work

[Sali34nas]

My HP pavillion  laptop  keyboard is not working. I can't login to my laptop due to the keyboard not working.  The numbers function works  but the letter function doesn't. 

[Garp_senchau]

@Sali34nas, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Here are some steps to help you troubleshoot and potentially fix the keyboard issues on your HP Pavilion laptop:

Restart Your Laptop:

• Sometimes a simple restart can fix temporary glitches.

External Keyboard:

• Try connecting an external USB keyboard to your laptop to see if that works. This can help you log in and troubleshoot further.

Check Keyboard Layout:

• Ensure that the keyboard layout is set to the correct language:
• Go to Settings > Time & Language > Region & Language and ensure the keyboard layout matches your language.

Check for Hardware Issues:

• If some keys work but others don't, it could be a hardware problem.
• Connect an external keyboard to verify if the issue persists. If the external keyboard works fine, the laptop’s built-in keyboard might be faulty.

Update or Roll Back Drivers:

• Update the keyboard driver:
  • Go to Device Manager > Keyboards, right-click on the keyboard device, and select Update driver.
• Rolling back the driver:
  • Go to Device Manager > Keyboards, right-click on the keyboard device, select Properties > Driver tab, and click on Roll Back Driver if available.

Check for Updates:

• Ensure Windows is up to date by checking for updates:
  • Go to Settings > Update & Security > Windows Update and check for updates.

Perform a hard reset:

• Shut down the laptop, unplug it, remove the battery (if removable), then hold down the power button for about 15-30 seconds. Reinsert the battery, plug the laptop back in, and turn it on.

For additional detailed troubleshooting steps and support, you can visit the HP Notebook PCs - Keyboard troubleshooting (Windows) | HP® Support.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,