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‎12-26-2025 06:50 PM

HP Recommended

Hello,

 

I purchased a HP Pavillion laptop in April 2025 from their website. In October, it restarted constantly and eventually accepted my bitlocker code on the third attempt. Laptop ran as normal until today. It has been in a constant state of restart. 

 

I have tried: 

System files check SFC - no issues 

Bit locker - Just goes back to restarting 

Uninstalled updates - restarting still

Local reset & hard reset- restarting still 

F2 HP diagnostics - were all clear no issues

 

Please help as I do not know what to do next to fix this constant restarting. I do not want to lose any of my files by doing a factory reset. 

 

Many thanks

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