• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎03-23-2022 08:16 PM - edited ‎03-23-2022 08:17 PM

HP Recommended
Product: OMEN by HP - 17-w253dx
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a used Omen 17 W253dx gaming laptop from my brother in-law. I have not used it for any gaming yet but have used it  for web browsing and downloading files from Patreon. Today I was on the web, closed the laptop and left it charging, a few hours later I hear the fan kick on. I think that's weird so I open the laptop. Fans fully on keyboard back light is on but screen does not come on. I tap the power button, nothing. I try again, still nothing. I hold the power button for over a minute, fans still running lights still on, No response. I decide to take the battery out and unplug it. Wait a minute, as soon as I put battery back in fan kicks on and keyboard light comes on. Tried power button again, nothing. Unhook battery and power, leave laptop for a couple hours. Come back problem persists. All power is disconnected from laptop right now. Any insight would be much appreciated!

 

Category:
1 person had the same question
2 REPLIES 2

‎03-23-2022 09:00 PM

HP Recommended

@BrutalFox -- I decide to take the battery out and unplug it.

 

After doing so, did you hold-down the ON/OFF button for a few seconds, to "drain" any residual power?

 

 

Was this reply helpful? Yes No

‎03-25-2022 06:43 PM - edited ‎03-25-2022 06:43 PM

HP Recommended

Thank you for the response. Yes I did press the power button while all power was disconnected

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.