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‎03-23-2022 08:16 PM - edited ‎03-23-2022 08:17 PM

HP Recommended
Product: OMEN by HP - 17-w253dx
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a used Omen 17 W253dx gaming laptop from my brother in-law. I have not used it for any gaming yet but have used it  for web browsing and downloading files from Patreon. Today I was on the web, closed the laptop and left it charging, a few hours later I hear the fan kick on. I think that's weird so I open the laptop. Fans fully on keyboard back light is on but screen does not come on. I tap the power button, nothing. I try again, still nothing. I hold the power button for over a minute, fans still running lights still on, No response. I decide to take the battery out and unplug it. Wait a minute, as soon as I put battery back in fan kicks on and keyboard light comes on. Tried power button again, nothing. Unhook battery and power, leave laptop for a couple hours. Come back problem persists. All power is disconnected from laptop right now. Any insight would be much appreciated!

 

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1 person had the same question
2 REPLIES 2

‎03-23-2022 09:00 PM

HP Recommended

@BrutalFox -- I decide to take the battery out and unplug it.

 

After doing so, did you hold-down the ON/OFF button for a few seconds, to "drain" any residual power?

 

 

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‎03-25-2022 06:43 PM - edited ‎03-25-2022 06:43 PM

HP Recommended

Thank you for the response. Yes I did press the power button while all power was disconnected

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