• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ProBook 440 14 inch G10 Notebook PC

So i have a HP ProBook 440 14 inch G10 Notebook laptop, with a windows 11 version. Now i reseted the laptop today. It was first in a black screen and downloaded to 100%, then it went to a blue screen and it had reseted the language back to swedish (factory settings language). So i know it almost reseted the computer. Then i shut down the computer while it was saying ”installing” in swedish, and now i can’t continue the download or restart the computer. It’s now stuck in a loop where it starts, then says welcome in swedish and flashes the blue loading screen for like 1 millisecond, and then goes off, and continues the loop. What should i do

7 REPLIES 7
HP Recommended

Use the HP cloud recovery client utility to create a bootable USB recovery drive to factory reset the notebook.

 

Here is an info link for how to use the utility:

 

Pay particular attention for how to automatically install the drivers and software.

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

You can download the software from the link below:

 

HP ProBook 440 14 inch G10 Notebook PC (7L9E4AA) Software and Driver Details

HP Recommended

I don’t have a blank USB drive, and i can’t start the laptop because it keeps restarting without getting in to the main screen, Is there anything else i could do to get it working again

HP Recommended

You use another Windows PC to make the recovery media with.

 

Any fixes you need to do, you will need to use a USB flash drive.

HP Recommended

Does it work with a dell laptop? If i install the recovery thing to the usb with a dell laptop, and then put the usb to my hp laptop i want to recover, and then follow the steps? If the dell laptop has windows 11

HP Recommended

Yes, I have used the cloud recovery tool on my Dell Optiplex 7020 MT several times to create HP recovery media.

 

You just need to be running W7 or newer and it has to be a 64 bit operating system, so you should be OK.

HP Recommended

I’m currently downloading it👍🏼

thank you so much sir!

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.