-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- Loading WIN 7 on HP 260 G2 with Free DOS
Create an account on the HP Community to personalize your profile and ask a question
03-22-2017 08:39 AM
Trying to load Win 7 on an HP 260 G2 mini that came with Free Dos. When the WIN 7 screen shows up there is no mouse or keyboard function to make any choices. It appears the USB ports are inactive at this point. Any suggestions?
Solved! Go to Solution.
Accepted Solutions
03-22-2017 09:20 AM
Hi, @midland98:
You can use this tool to put the required USB drivers into your W7 installation flash drive.
https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility
There is a readme link on the page for how to use the tool.
Here's why the KB and mouse are freezing during the installation process...
1. The Intel Skylake chipset your PC has, does not have native USB2 support until after you install the Intel chipset drivers, which you can't install until you get W7 installed. That is why the USB2 ports don't work during the installation process.
2. Your W7 installation media does not have USB3 support, which is why the USB 3 ports don't work during the installation process.
Since neither the USB2 or USB3 ports work during the installation process, that is why the KB and mouse stop working.
03-22-2017 08:42 AM
Please install the USB drivers from the following weblink which should fix the issue:
http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74234.exe
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
03-22-2017 09:20 AM
Hi, @midland98:
You can use this tool to put the required USB drivers into your W7 installation flash drive.
https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility
There is a readme link on the page for how to use the tool.
Here's why the KB and mouse are freezing during the installation process...
1. The Intel Skylake chipset your PC has, does not have native USB2 support until after you install the Intel chipset drivers, which you can't install until you get W7 installed. That is why the USB2 ports don't work during the installation process.
2. Your W7 installation media does not have USB3 support, which is why the USB 3 ports don't work during the installation process.
Since neither the USB2 or USB3 ports work during the installation process, that is why the KB and mouse stop working.
03-23-2017 12:22 AM
If you try to install Windows 7 on a device which comes only with USB 3.0 ports, you might face issues such as non-operational USB keyboard and mouse in the Setup program.
This means that normal USB installs for windows will not work.
The Microsoft Windows ISO doesn't have the native USB 3.0 drivers either, and that is why your USB KB and mouse go dead.
So you have to add the USB 3.0 drivers into the Windows ISO.
Intel came through on this one. They have a utility that does all the work for you.
https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility
Run this and point to your USB Installation media and hopefully, W7 will install.
**Click Accept as Solution on a Reply that solves your issue to help others**
******Clicking the Thumbs-Up button is a way to say -Thanks!.*****
Didn't find what you were looking for? Ask the community