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HP 260 G2 mini
FreeDOS

Trying to load Win 7 on an HP 260 G2 mini that came with Free Dos. When the WIN 7 screen shows up there is no mouse or keyboard function to make any choices. It appears the USB ports are inactive at this point. Any suggestions?

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Accepted Solutions
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Hi, @midland98:

 

You can use this tool to put the required USB drivers into your W7 installation flash drive.

 

https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility

 

There is a readme link on the page for how to use the tool.

 

Here's why the KB and mouse are freezing during the installation process...

 

1. The Intel Skylake chipset your PC has, does not have native USB2 support until after you install the Intel chipset drivers, which you can't install until you get W7 installed.  That is why the USB2 ports don't work during the installation process.

 

2.  Your W7 installation media does not have USB3 support, which is why the USB 3 ports don't work during the installation process.

 

Since neither the USB2 or USB3 ports work during the installation process, that is why the KB and mouse stop working.

 

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4 REPLIES 4
HP Recommended

Please install the USB drivers from the following weblink which should fix the issue:

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74234.exe

I am an HP employee.

Regards,
Vidya

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HP Recommended

Hi Vidya, I am having troubles loading this to the system. Can you provide any help getting these drivers on to the machine?

HP Recommended

Hi, @midland98:

 

You can use this tool to put the required USB drivers into your W7 installation flash drive.

 

https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility

 

There is a readme link on the page for how to use the tool.

 

Here's why the KB and mouse are freezing during the installation process...

 

1. The Intel Skylake chipset your PC has, does not have native USB2 support until after you install the Intel chipset drivers, which you can't install until you get W7 installed.  That is why the USB2 ports don't work during the installation process.

 

2.  Your W7 installation media does not have USB3 support, which is why the USB 3 ports don't work during the installation process.

 

Since neither the USB2 or USB3 ports work during the installation process, that is why the KB and mouse stop working.

 

HP Recommended

If you try to install Windows 7 on a device which comes only with USB 3.0 ports, you might face issues such as non-operational USB keyboard and mouse in the Setup program.

 

This means that normal USB installs for windows will not work.   

 

The Microsoft Windows ISO doesn't have the native USB 3.0 drivers either, and that is why your USB KB and mouse go dead.

 

So you have to add the USB 3.0 drivers into the Windows ISO.   

 

Intel came through on this one.  They have a utility that does all the work for you.  

 

https://downloadcenter.intel.com/download/25476/Wi​ndows-7-USB-3-0-Creator-Utility

 

Run this and point to your USB Installation media and hopefully, W7 will install.

 


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