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Locked

‎11-20-2021 03:15 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

My 750-425qe desktop suddenly goes into lockdown for no reason. I suspected a battery issue with my UPS so I plugged directly into wall - same problem. It's running Win10 64 bit with an Intel i7-6700 cpu and 12 GB RAM. No external evidence of heating.

1 REPLY 1

‎11-21-2021 01:13 AM - edited ‎11-21-2021 01:15 AM

HP Recommended

@Bobborn -- can you please define "lockdown" ?

 

Do you mean that the screen freezes, and your computer stops reacting to your keyboard & your mouse?

 

Does the screen go "dark", but you still hear the fans running?

 

If you press the Open/Close button on your CD/DVD drive, does the unit open/close?

 

Does your computer go completely quiet, with NO sound from any internal fan(s)?

 

Are there any lit-up lamps on the computer's case that have all gone "dark" ?

 

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