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‎03-15-2019 11:47 AM

HP Recommended
Product: HP All-in-One
Operating System: Microsoft Windows 10 (64-bit)

It all started with my desktop screen locking up/freezing and unable to get it to function unless I power down and restart which after running a while will randomly do it again. I ran a diagnostic test and it revealed a long drive failure giving a code:Q4ND5S-8SK9TA-GXPQRF-61B913. Please help, I dont understand what this mean

1 REPLY 1

‎03-15-2019 02:08 PM

HP Recommended

Hi

It mean a Hard Drive failure, therefore you need Backups and Recovery Media and then a replacement HDD.


Make, Model and OS please.
SKU: if possible
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

https://www.microsoft.com/en-gb/software-download/windows10

 

If in doubt please ask.

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