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Aurora2995
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Message 1 of 2
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Log-in "credentials could not be verified", "password is incorrect"

HP Recommended
HP Pavilion All-in-One model:23-q113w

For the last several weeks I have been unable to get passed the sign on screen of my PC. After putting in my 4 digit pin I get a message that states "credentials could not be verified." I've tried several different ways to bypass the log-in portion: starting in Safe Mode with Networking, Without Networking & by resetting my Microsoft password & attempting to log in with it. However, nothing works. Occasionally, I will receive the following error message: 0xc000006d, substatus: 0x0. I would be grateful for some assistance.

1 REPLY 1
itsmyname
Level 9
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Message 2 of 2
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HP Recommended

If your computer is connected to your cable-modem (or DSL modem) via an Ethernet cable, disconnect that cable. Then power-on the computer. Does it ask you for a password for a "local" (not "network-connected") account?

 

On another computer, can you logon to http://login.live.com to set (or reset) your PIN?

 

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