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Locked

‎08-04-2021 09:56 PM

HP Recommended
Product: Pavilion series
Operating System: Microsoft Windows 8.1 (32-bit)

I turned on my PC for the first time in a year and the screen is asking for my password. When it didn't work, I reset my password on my Microsoft account.

 

when I enter that, it asks for the last password used on this PC, and I don't know it!

Category:
2 REPLIES 2

‎08-05-2021 01:00 AM

HP Recommended

@Amynmc -- when I enter that, it asks for the last password used on this PC

 

Did you have a working Internet connection when you tried to enter the new password?

Did you correctly enter the new password?

Did Windows offer you any other options, such as asking one of your "security questions", or sending a text-message to your mobile-phone?

 

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‎08-06-2021 11:27 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 


Regards,
MayS.

I work on behalf of HP
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