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- HP Community
- Desktops
- Desktop Boot and Lockup
- Login password reset

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08-09-2024 07:39 AM
Hi @V8SRX2007,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're trying to reset the login password for an HP desktop, you generally have a few options.
Resetting Password Using Another Admin Account:
- If there’s another administrator account on the computer, you can log in with that account and reset the password for the account you're having trouble with.
Password Reset Disk:
- If a password reset disk was created before the password was forgotten, you can use it to reset the password.
Safe Mode:
- Boot into Safe Mode. Sometimes, you might be able to access the built-in Administrator account (if it was enabled) and reset the password from there.
Using Microsoft Account:
- If the computer is using a Microsoft account for login, you can reset the password online at the Microsoft Account Password Reset page.
System Recovery:
- If none of the above methods work and you have a backup of your data, you might consider performing a system recovery or factory reset. Be aware that this will erase all data on the computer. To do this:
- Restart the computer and repeatedly press the F11 key to access Recovery Mode.
- Follow the on-screen instructions to restore the computer to factory settings.
If you don’t need to preserve data, a factory reset is a viable option, but it’s best to try the password reset methods first to avoid losing any data.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator