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Donson187
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Message 1 of 2
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Flag Post

Logon password shows as incorrect?

‎11-29-2020 01:35 PM

HP Recommended
Product: HP Laptop

My mother-in-law's computer shows that her password that she has been using for years is all of a sudden incorrect. She didn't change the password, and doesn't really know how to do that anyway. I reset the password to just be blank using a reset disc, and the computer still says the password is incorrect and will not let a user logon. I created a second user with admin capabilities for her to still be able to use the computer, but would like to know if anyone has had a similar issue, and how they went about fixing it? Thank you

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RodrigoB
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Message 2 of 2
Flag Post

‎11-29-2020 04:01 PM

HP Recommended

HI Donson187

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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