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‎06-27-2025 04:29 PM

HP Recommended
Product: HP Notebook - 15-ac121dx

After I had the content of my old laptop transferred over to my new laptop (by a professional), my old laptop will not function.  Running a hard drive test reveals the above Failure ID.  Is there any hope for repairing my old laptop?  And what action by the IT professional may have caused this problem?

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1 REPLY 1

‎06-27-2025 05:09 PM

HP Recommended

@marmalph,

 

Welcome to our HP Community forum!

 

Here you go:

 

NonSequitur777_0-1751065689153.png

 

You need to replace your hard drive.  If you are not comfortable doing this yourself, have a (local) PC/laptop repair place do it for you.

 

Kind Regards,

 

NonSequitur77


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