Lost internet connection

[6622]

Internet connection lost

[Sneha_01]

Hi @6622 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Sorry to hear about the internet connection issue! Let's go through some troubleshooting steps to help you get back online:

1. Check the Physical Connections

• Router: Make sure your router is powered on. If it’s a wireless router, ensure the Wi-Fi indicator lights are on.
• Modem: If you have a separate modem, check that it's also powered on and functioning. If you have a cable or DSL modem, look for any status lights that indicate issues.

2. Restart Your Router and Modem

• Power cycle the router: Unplug the power cable from both the router and modem (if separate).
• Wait for 30 seconds to a minute.
• Plug them back in, first the modem, then the router. Wait for them to fully restart (this can take a couple of minutes).
• Try reconnecting to the internet.

3. Check Your Device’s Wi-Fi

• Ensure that Wi-Fi is turned on on your device (laptop, phone, etc.).
• Try disconnecting from your Wi-Fi network, then reconnecting.
• If using an Ethernet cable, make sure the cable is securely plugged into both your device and the router/modem.

4. Restart Your Device

• Sometimes, simply restarting your computer or device can fix connection issues.

5. Check for Internet Service Outages

• Contact your internet service provider (ISP) to check if there’s a service outage in your area.
• You can also use a service like DownDetector to see if others are experiencing similar issues with your ISP.

6. Forget and Reconnect to the Wi-Fi Network

If your device can’t connect to Wi-Fi:

• Go to your Wi-Fi settings, forget the current network, and then try reconnecting by entering the password again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support