02-13-2019 04:19 PM - last edited on 02-15-2019 01:29 PM by rick-s
Hi, I have the same issue.
My computer seems to work fine except sometimes it has difficulty "waking up."
I installed and ran the firmware in your link, and I get the same error. I can't get a screenshot as it goes too fast but it is something along the lines of that it can't find a few files and then it states the firmware update failed.
It may or may not be a coincidence, but I had a power outage to my AIO (i.e. not a notebook with a battery) and this started happening shortly after then.
02-15-2019 01:34 PM
Welcome to HP forums.
Please follow the below steps:
Step 1: Enabling the Keyboard in Windows
Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.
Follow these steps to enable your keyboard to wake your computer from sleep mode:
In Windows, search for and open the Device Manager.
Click the arrow next to Keyboards and double-click the name of your keyboard.
If the Power Management tab is available, proceed to the next step.
If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked.
Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps.
For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks)
For more steps, please Click here
Keep me posted. 🙂
I am an HP Employee
02-15-2019 03:57 PM
You sent me instructions for updating the BIOs for a notebook. In my description, I state that I have an AIO...not a notebook.
It doesn't matter, as I tried updating the BIOs already. It doesn't solve the problem that I get a ME FW update failed every time I turn on my compter. Beyond updating the BIOs I also did a complete Windows reset. This has not fixed the problem.
THe Keyboard is already set up to wake up the computer. I don't think that's the problem since it sometimes works sometimes doesn't. What I really need is a way to debug the wake up message when I turn my computer on (ME FW update failed) That's what I'm looking to solve here.
02-15-2019 06:24 PM
In this case, I'd request you to speak to the support team for a one on one conversation. 🙂
1) Click on this link - http://www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
Fill the web-form and proceed further.
Feel free to reach out if need any other assistance.
I am an HP Employee