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Locked

‎09-21-2022 01:37 AM

HP Recommended
Product: HP All-in-One - 22-c0021na
Operating System: Microsoft Windows 11

Hello

I reset my PC (but keeping files) as I had not been able to reboot for days.  It had been stuck on the HP screen with the dotted circle spinning.

After resetting, I thought all looked good till I tried to enter my MS password to access Windows.  Neither the password nor the PIN would work.  It says password is incorrect.  I have reset the MS password several times using the Authenticator and it still won’t accept it. 
I have also rebooted the PC several times.

The Troubleshooter thing doesn’t help either.  I’m not familiar with computer technology language so any advice in simple language would be appreciated. 

Category:
1 REPLY 1

‎09-21-2022 07:04 AM

HP Recommended

Hey @MarkC611  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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