Many issues when turning on computer.

[Kurai94]

When I turn my computer on, the mouse and keyboard sometimes go unresponsive and I have to hold power button to turn off and try again. When I unplug them and plug them back in it does nothing.

Sometimes when I'm on multiple startups during this issue, the spinning white part of the Omen logo freezes and I have to hold power button or turn off power strip and try again.  

It has blue screened me twice, and one time it made me restore to a previous point of windows.

I have tried everything from checking all my drivers are up to date and all windows updates are up to date. 

Once I get on though and am doing stuff it is fine. I can do whatever for hours and hours, but if I leave the computer for too long I will come back to either the unresponsive mouse and keyboard issue or the monitors will be blank and PC will still be on but I can't do anything, or when I turn it off before bed and wake up in the morning the issues begin again.

I am fairly certain it is a computer problem and not an issue with the mouse and keyboard.

I have exhausted everything I can do in my power to troubleshoot this please someone help I will  provide any information I might have left out if it helps someone help me.

[Raj_05]

Hi @Kurai94,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support