• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-18-2023 07:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Windows 10 PC is stuck in a Preparing Automatic Repair loop. Can I do a master reset on the computer while it is like this. I do not have any files to lose on this PC.

Thanks in advance for any help.

Category:
1 REPLY 1

‎12-18-2023 07:25 PM

HP Recommended

First make sure diagnostics pass:  Tap the ESC key after powering on and run the disk and memory test. 

If they pass then ---

 

Please look at this article, do not download anything at the site

https://www.makeuseof.com/fix-stuck-in-automatic-repair-loop-windows-10/

 

do step 1 and 2 and if that does not work then step 7 might be necessary.

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.