cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
128
Flag Post

Message start PXE over IPv4

HP Recommended
Pavilion 570DT PC
Microsoft Windows 10 (64-bit)

We had a sudden loss of power, and when I turned my Pavillion 570 on . I got a message that said: Checking Media Presence

Media Present

Start PXE over IPv4 on a black

Then it goes to a blue screen that says  BOOT DEVICE NOT FOUND

Please install an operating system on your Hard drive

Hard Fisc -(3FO)

F2 System diagnostics 

Sooooooo. I've read and tried what was suggested

Clicking F10 on startup  going to BOOT ORDER but which one do I choose?

USB FLOPPY/CD

USB HARD DRIVE

ATAPI CD/DVD DRIVE

UEFI: IPv4 REALTEK PCIe GBE FAMILY CONTROLLER

UEFI:IPv6 REALTEK PCIe GBE FAMILY CONTROLLER

Legacy boot scorces: DISABLED

 

So any suggestions short of buy a new computer? 

Thanks

Mary

1 REPLY 1
Highlighted
Level 12
Level 12
6,345 6,330 602 1,379
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

The power disruption seems to have caused damage to the boot HDD or SSD.

 

Notice there is no UEFI SATA boot device available on your boot order list.

 

I would get a new replacement HDD or SSD.

 

You may have to reinstall the operating system or use HP factory recovery media to restore the operating system.

 

You will lose data if you have to reinstall Windows. Data may be recoverable on the bad drive. You could connect the bad drive to a different PC as a data drive to see if you can mount the disk for data recovery.

 

Regards

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation