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- HP Community
- Desktops
- Desktop Boot and Lockup
- Message start PXE over IPv4

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09-19-2020 06:32 PM
We had a sudden loss of power, and when I turned my Pavillion 570 on . I got a message that said: Checking Media Presence
Media Present
Start PXE over IPv4 on a black
Then it goes to a blue screen that says BOOT DEVICE NOT FOUND
Please install an operating system on your Hard drive
Hard Fisc -(3FO)
F2 System diagnostics
Sooooooo. I've read and tried what was suggested
Clicking F10 on startup going to BOOT ORDER but which one do I choose?
USB FLOPPY/CD
USB HARD DRIVE
ATAPI CD/DVD DRIVE
UEFI: IPv4 REALTEK PCIe GBE FAMILY CONTROLLER
UEFI:IPv6 REALTEK PCIe GBE FAMILY CONTROLLER
Legacy boot scorces: DISABLED
So any suggestions short of buy a new computer?
Thanks
Mary
09-20-2020 08:04 AM
Hi,
The power disruption seems to have caused damage to the boot HDD or SSD.
Notice there is no UEFI SATA boot device available on your boot order list.
I would get a new replacement HDD or SSD.
You may have to reinstall the operating system or use HP factory recovery media to restore the operating system.
You will lose data if you have to reinstall Windows. Data may be recoverable on the bad drive. You could connect the bad drive to a different PC as a data drive to see if you can mount the disk for data recovery.
Regards