Mise a jour Bios

[Eric67310]

Hello everyone,

With little hope, I try my luck, you never know.

When updating the bios of an hp pavilion touchsmart 22-h015nf I had a power outage and since then...black screen!!!

I tried clear CMOS, removing the battery, moving the keyboard to pin 2-3 after 5 minutes putting it back in place and still black screen, plus I have the impression that the USB ports no longer work ( with the keyboard no number or caps lock indicator)

An idea that I wouldn't have tried??

thanks in advance

[Irfan_06]

Hi @Eric67310,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing multiple issues with your Laptop that is not booting into windows.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Eric67310]

Good morning,

Thank you for your reply. I use a translator and I may have expressed myself incorrectly.

I had a power outage during the bios update and since then I have no access to anything (black screen, fan running)

I tried the clear CMOS, removing the motherboard battery, moving the keyboard to pin 2-3 after 5 minutes putting it back in place and screen still black, plus I have the impression that the ports USB no longer work (with the keyboard no number or capital letter lock indicator)

So unfortunately I can't follow your advice.

[Irfan_06]

Hi @Eric67310,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support