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- HP Community
- Desktops
- Desktop Boot and Lockup
- Missing System Board CT Number, SKU Number, Serial Number in...

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04-21-2022 01:20 AM
Hi HP Support Community,
Please help me to get HP DMI tool, because when I boot this machine, I got this popup:
"Invalid or missing product information"
The following product information programmed into the system board is missing or invalid:
Product name, Product serial number, Product number, System board CT number
Please help me to get HP DMI tool, I can edit myself.
Thank You in advance
04-21-2022 01:55 AM
Please note that I could edit the machine information for: Serial Number, Product Name in the BIOS menu Security -> System IDs by pressing CTRL + A to unlock the edit.
But I could not find a field for "System Board CT Number".
Please help.