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07-22-2020 11:41 AM
Operating System: Microsoft Windows 10 (64-bit)
Hi I am Using Hp 24es monitor each and every cable is perfectly connected and from the last 4 days it is showing that
HDMI Cable Inactive
VGA Cable Inactive
Monitor going to sleep.
Whether I tried many things cleaned the Ram and Graphics Card with eraser on the tip of the chip but it's not working. Due to lockdown I can't even manage to go out. Will you help me to overcome this problem . Actually it is 4 month old product only...!
1 REPLY 1
07-25-2020 05:53 AM
@itspap, Welcome to the HP Support Community!
Have you tried connecting the monitor to a different computer and check if the issue persists?
Let us try these steps:
Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least 10 seconds
Step 3. Plug the power cord back into the monitor and then into the wall outlet
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
Step 6. Try a different cable connecting your monitor to your computer
For more info on resolving this issue, refer to the article - Monitor is Blank.
If the issue persists, Please reach out to the HP Support in your region regarding the service options.
Hope this helps! Keep me posted.
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