That message is typical when either the hard drive has failed or an error has occurred because there is a memory card in a reader, a CD/DVD in a drive or a floppy is in the floppy drive. Check those items.
I cannot see the photo yet, so that is not helpful, at this time.
I'm not an HP employee. Did this message answer your question? Please indicate below as an Accepted Solution! Did you find this message useful? Click on the thumbs up to give Kudos! " >.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".