cancel
Showing results for 
Search instead for 
Did you mean: 
AlanRB
New member
2 0 0 0
Message 1 of 3
380
Flag Post

Solved!

Monitors Won't Wake Up

HP Recommended
Omen 875
Microsoft Windows 10 (64-bit)

I have a new Omen 875.  At wake-up, monitors do not wake up.  The PC wakes up, but the monitors do not.  I have already tried:

 

- Ensuring Keyboard and Mouse can wake up

- Updated all drivers

- Turned off/on Fast Start up

 

This happens whether I put it to sleep myself or just walk away and let it go to sleep on it's own.  It will wake the monitors up occasionally if it has not been asleep for multiple hours. 

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
Message 3 of 3
Flag Post
HP Recommended

@AlanRB

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a nice day ahead.

 

 

ECHO_LAKE
I am an HP Employee

View solution in original post

0 Kudos
2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
Message 2 of 3
Flag Post
HP Recommended

@AlanRB

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant, this also includes the chipset and graphics drivers: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00007682

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
Message 3 of 3
Flag Post
HP Recommended

@AlanRB

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a nice day ahead.

 

 

ECHO_LAKE
I am an HP Employee

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation