Mouse freeze

[cassar92]

I recently purchased an HP Envy desktop and right away I started experiencing mouse and keyboard freezing. I updated the windows, bios etc but it still takes places. It happens randomly. Sometimes it can happen twice or three times a day with no apparent reason. It doesn’t even let me open the task manager. It’s very frustrating. The only option I’d be left with is that of forcing a hard shutdown from the power button. Anyone that experienced this and managed to find a solution?

[Alden4]

Hi @cassar92,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Mouse and keyboard freezing issues can be very frustrating, especially on a new system. Here are some steps to help identify and resolve the problem.

Check for Peripheral Issues

• Try Different Devices: Connect a different mouse and keyboard to your HP Envy desktop to rule out hardware faults with the peripherals.
• Use Different Ports: Test the devices on different USB ports (front and back).

Investigate Drivers

• Update USB Drivers:
  • Open Device Manager.
  • Expand the Universal Serial Bus Controllers section.
  • Right-click on each device and select Update Driver.
• Check for Input Device Updates:
  • Update drivers for Mice and other pointing devices and Keyboards in Device Manager.
• Reinstall Drivers:
  • Uninstall the current mouse and keyboard drivers, restart your PC, and let Windows reinstall them.

Test for Software Conflicts

• Safe Mode: Boot into Safe Mode to see if the issue persists. If it doesn't, a third-party software or driver might be causing the problem.
• Check Startup Programs:
  • Press Ctrl + Shift + Esc to open Task Manager.
  • Go to the Startup tab and disable unnecessary programs.
• Recent Software: If the issue started after installing specific software, uninstall it temporarily.

Run Hardware Diagnostics

• HP Diagnostics Tool:
  • Restart your PC and press Esc repeatedly until the Startup menu appears.
  • Select System Diagnostics and run the tests for your hardware.
• Check RAM:
  • Run a memory diagnostic tool (e.g., Windows Memory Diagnostic) to check for faulty RAM.

[Alden4]

Adjust Power Management Settings

• USB Selective Suspend:
  • Go to Control Panel > Power Options.
  • Click Change plan settings for your active power plan.
  • Select Change advanced power settings.
  • Expand USB Settings > USB selective suspend setting, and disable it.
• Turn Off Fast Startup:
  • Go to Control Panel > Power Options > Choose what the power buttons do.
  • Click Change settings that are currently unavailable.
  • Uncheck Turn on fast startup, then save changes.

BIOS and Chipset Updates

• Make sure you have installed the latest chipset drivers and BIOS updates from the HP Support website for your model.

Check for Thermal or Power Issues

• If the freezing occurs under load or randomly, it could be thermal throttling or power delivery issues:
  • Monitor temperatures using a tool like HWMonitor.
  • Ensure the power supply is sufficient for your system's configuration.

Perform a Clean Installation of Windows

If none of the above resolves the issue, a clean installation of Windows might help to eliminate corrupted system files.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support