01-06-2019 07:49 PM - edited 01-06-2019 07:53 PM
Today when I tried to turn on my desk top computer the power button started flashing and it was beeping 2 different tones. It would do one kind of beeps 3 times and the other 2 times and continue on like that until I turned off the PC. (Also if this is important, the blinking of the power button was sinked with the beeping)
I opened up the case and powered it on again but I wasn't able to locate the problem. I have no idea what might be wrong so I would love it if anyone could help me.
This might make this whole post pointless but I do not know what the model number is for my PC(because I bought it off of Amazon), all I do know is that it was released in 2017 and the cereal number is CNV7360004. Also the specs of the computer are: processer-intel i7-7700 quad-core, 12 GB DDR4 ram, Intel 630 integrated graphics, 1 TB hard drive. Visually the computer is black, the front panel has indented little dots and a reflective hp logo.
I would greatly appreciate any feedback that anyone could give. Also I'm hoping that the information I provided was enough to solve the problem but if it was not please feel free to ask any other questions and I will answer them to the best of my abilities.
Here is a link to that same page- 2017 Newest Premium HP Pavilion Business Flagship Desktop PC with Keyboard&Mouse Intel i7-7700 Quad-Core Processor 12GB DDR4 RAM 1TB 7200RPM HDD Intel Graphics 630 DVD-RW WIFI HDMI Windows 10-Black https://www.amazon.com/dp/B0771R5BQL/ref=cm_sw_r_cp_apa_i_vaRmCbM2VY9MY
01-06-2019 08:08 PM
Welcome to the HP Support Community @Anselw
When you opened up the case did you try reseating the memory???
If that does not help then try installing 1 DIMM at a time???
01-07-2019 02:52 AM
In addition to REO51ST's excellent answer...
You get a LONG (MAJOR) signal category, RED LED &
then a SHORT (MINOR) signal category, WHITE LED.
Major – the category of the error; Minor – specific error in that category
The AUDIBLE repeats 5 times, and the VISUAL until power is removed.
The embedded controller policy requires the user to enter a key sequence.
1 Follow any prompts given.
2 If issue persists, attempt Sure Start Recovery.
The embedded controller has timed out waiting for BIOS to return from memory initialization.
Indicates potential memory failure.
1 Reseat memory.
2 Correct memory configuration.
3 Test with known good memory.
4 Replace affected component.
A Nod Is As Good As a Wink...