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‎08-10-2022 06:03 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

This is the message that pops up on my desktop computer and it won't bootThis is the message that pops up on my desktop computer and it won't boot

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1 REPLY 1

‎08-10-2022 06:17 AM - edited ‎08-10-2022 06:19 AM

HP Recommended

That message typically means the hard drive has failed.  Since it seems to indicate it has tried to scan for the drive, perhaps try another way to verify the hard drive.  There is a way to run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.

Since the other screen also asks to select a boot device, pick F9 - if the F2 shows there is no hard drive, then F9 will not show the hard drive either.
Report back with the results.

Also, if both of those show no hard drive, then the drive will need to be replaced and Windows will need to be reinstalled.  If you post the model number of the PC, perhaps more info and help can be given.


I'm not an HP employee.
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