• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

‎10-23-2026 09:55 AM

HP Recommended
Operating System: Microsoft Windows 11

My All in One PC is about one year old and it does not show that it is getting power. The power light does no come on when I push the power button.

Category:
Reply
1 REPLY 1

‎10-25-2026 06:01 AM

HP Recommended

Hi @RonKer2,

 

Welcome to the HP Support Community!

 

Since your HP All-in-One PC is about a year old and the power light does not turn on when you press the power button, let's first check whether the system is receiving power.

 

Could you please confirm a few details?

  • What is the full model name or product number of your HP All-in-One PC?
  • Does your model use an external power adapter? If so, is its indicator light on, if one is present?
  • When you connect the power cable and press the power button, do you notice any fan noise, screen activity, beeps, or other lights?
  • Did this start suddenly, or did it happen after a power outage, electrical surge, or moving the PC?

 

In the meantime, you can try a power reset:

  • Disconnect the power cable from the PC and the electrical outlet.
  • Disconnect any external devices, such as USB drives and printers.
  • With the power disconnected, press and hold the PC's power button for about 15 seconds.
  • Reconnect the power cable directly to a working wall outlet and try turning on the PC.

 

If there is still no power indication, please share the details above so we can determine the appropriate next steps. 

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->