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    Fix Windows 10 Update Issues

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My HP Pavilion (p7-1148p) desktop doesn't turn off on Windows Shut down.

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Pavilion p7-1148p
Microsoft Windows 10 (64-bit)

When I shut down the computer... Windows 10 shuts down... the screen goes dark... but the machine continues to run.  I can power it down by pushing and holding the power button.

I tried replacing the Hard drive and re-installing Windows... running the assistant and making sure all was current and the problem persists.

Other than that... the machine works fine.

Can someone please suggest what I might try to solve the problem?

11 REPLIES 11
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HP Support Agent
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@netbestbill,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not shutting down completely.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

How do you shut down the computer?

 

Meanwhile, I recommend you run the power troubleshooter. The power timeout settings can affect your PC on various levels and the startup process is one of them. This checks how long the PC waits before turning off the display and to enter in sleep mode.

Here is how it is done.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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I tried your suggestions... nothing changed.  It did change my Power settings from "High Performance" to "Balanced"... the button settings are correct and, in fact, there are two ways of actually shutting down that PC... Pull the power or hold the Power Button... both work...  I'm hopping there might be another possibility...

As I noted... other than the fact that the machine doesn't power down... the Windows Shutdown seems to be working... 

 

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@netbestbill,

 

I trust the above resolves your queries. Should you have any further questions, please do not hesitate to contact me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Your message contained NO suggestion... perhaps that was an oversight?

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@netbestbill,

 

I recommend you perform a system restore back to the date when everything was working fine on the computer following the steps in the below article.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Wen't even farther... Did a COMPLETE reinstall of Windows 10 and the problem persists... Must be some kind of hardware problem?????  

 

Any thoughts?

 

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@netbestbill

 

Appreciate you trying the steps. This looks like a hardware issue as re-installing the operating system would have fixed any software related problems. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Asmita
I am an HP Employee

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Thank you for your response... Unfortunately... HP has made it impossible to get real answers to these questions... that is why I am here on this platform.

 

Looks like another HP Product failure... Hardware AND Support

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HP Support Agent
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Hi @netbestbill

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 
 

Asmita
I am an HP Employee

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