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06-18-2022 04:12 PM
This desktop is kind of old. It’s never done this before.
It goes to a black screen that says “1720 Smart Hard Drive detects imminent failure. Failing drive: SATA0. Falling Attribute: #05” and to then press F1 to Boot.
After that it says “A Disc read error occurred. Press CTRL ALT DEL to restart.”
After it goes to a blue HP screen that says “press ESC for startup menu”.
It’s a continuous cycle that doesn’t change no matter what I press or look into. I ran a test and it said everything passed, then I’m right back to the black screens.
06-21-2022 05:31 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
The issue could be with the Hard Drive, try testing it by running a Hard Drive Self Test. Power up the notebook, tap the F10 key on startup, and at the BIOS Setup Screen, select Diagnostics > Primary Hard Drive Self Test.
Refer to the article Testing a Hard Disk from the BIOS: https://support.hp.com/in-en/document/c00439024 By the end of the article you will be able to isolate the issue.
Hope this helps! Keep me posted for further assistance.
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