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Confusing-Jing
Level 1
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Message 1 of 4
14,319
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Solved!

My HP laptop is stuck on reset boot loop

HP Recommended
HP Laptop intel celeron 14-bs057na
Microsoft Windows 10 (64-bit)

HELP!!

My HP laptop is stuck in reset boot loop,

I have pressed the power button with the f11 key,

It just goes on a screen for one second then turns off then restarts and so on!

please help me fix!

1 ACCEPTED SOLUTION

Accepted Solutions
Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 2 of 4
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe


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3 REPLIES 3
Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 2 of 4
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe


1 person found this reply helpful
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Confusing-Jing
Author
Level 1
5 3 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks it is fixed now

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Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 4 of 4
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HP Recommended

Prego.

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