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Dilly69
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Message 1 of 2
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My Hp-19 pavilion all in one won’t boot up

HP Recommended
Hp 19 All-In-One Pc Model no. 19-2114
Microsoft Windows 10 (64-bit)

I turned my pc off the other day and went to turn it back on today and nothing comes up on the screen but I can hear it boot up the light comes on under the power button and yet nothing I tried turning it on and off unplugging it and nothing works please help

1 REPLY 1
Lil_Boy_Blue
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Message 2 of 2
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HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

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