My Hp All in One 27 dlxxx Locks up Randomly

[AlResnick]

Hi,

Over the last couple of months, this problem has become increasingly more frequent, starting with one or two time a week to recently several times a day.  What happens is that the screen is on, but no input works --- not the keyboard, mouse or touchscreen.  My remedy has been to turn PC off and then back on -- but that get to be a problem , particularly when I'm working on something.  The PC works fine, but locks up arndomly

My only thought is that the computer is overheating, but I really don't have a clue as to how air flows on these all in ones

Welcome any thoughts!

Thanks

[Sneha_01]

Hi @AlResnick 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with an intermittent issue of your HP All-in-One 27 locking up, where the screen remains on but no input works. This can be frustrating, especially when you're in the middle of important work. There are several potential causes, including hardware issues (such as overheating), software conflicts, or faulty drivers. Here's a step-by-step approach to troubleshoot and resolve the problem:

1. Check for Overheating

• All-in-One systems like yours tend to have less airflow compared to traditional desktops, and overheating can cause performance issues like freezing or locking up.
• Temperature Monitoring: Use software tools like HWMonitor or Core Temp to monitor the temperature of your CPU and GPU. If these temperatures are consistently high (over 80-90°C), overheating could indeed be the issue.
• Cleaning: Ensure that the vents of your system are not blocked with dust. Turn off the computer, unplug it, and use compressed air to clean out any dust from the vents or internal components.
• Airflow: Make sure the computer is placed in a well-ventilated area and not in an enclosed space where heat can accumulate.

2. Update or Rollback Drivers

• Outdated or corrupted drivers could be causing the system to lock up.
• Go to Device Manager (press Windows + X and select Device Manager), and look for any yellow exclamation marks next to the devices like the keyboard, mouse, or display drivers. Right-click and choose Update Driver for these devices.
• Graphics Driver: Update the graphics driver as issues with display output can cause freezes. You can download the latest drivers from the HP website or the NVIDIA or AMD websites if you have a dedicated graphics card.
• If the problem started after an update, consider rolling back the driver by selecting Properties > Driver tab and clicking Roll Back Driver.

3. Check for Software Conflicts

• Background Processes: Excessive background processes or apps can sometimes cause freezes. Open Task Manager (press Ctrl + Shift + Esc) and monitor CPU, memory, and disk usage. If you notice any application consuming excessive resources, consider disabling or uninstalling it.
• Windows Updates: Ensure your system is up-to-date. Sometimes, Windows updates fix issues that cause freezing.
  • Go to Settings > Update & Security > Windows Update, and click Check for Updates.

4. Run System Diagnostics

• HP provides a built-in HP PC Hardware Diagnostics tool that can check for hardware-related issues. Run a full system test to see if there are any hardware problems, especially with RAM or the hard drive, which could cause freezing.
  • To run the diagnostic, restart your PC and press Esc to access the startup menu. Then, select System Diagnostics and follow the instructions.

5. Power Settings

• Sleep and Power Settings: Misconfigured power settings can sometimes cause the system to freeze when resuming from sleep.
  • Go to Control Panel > Power Options, and ensure that your system is set to Balanced or High Performance mode.
  • Disable Fast Startup: Sometimes, Windows' Fast Startup feature can cause issues with resuming from sleep. To disable it, go to Control Panel > Power Options > Choose what the power buttons do, and uncheck Turn on fast startup.

6. Check Event Viewer for Errors

• Windows Event Viewer logs system errors and can help identify what’s causing the freezes.
  • Press Windows + X and select Event Viewer.
  • Navigate to Windows Logs > System and look for any critical errors or warnings around the time your system froze. This might point to a specific driver or hardware issue.

7. Perform a System Reset or Refresh

• If none of the above solutions work, consider performing a system refresh or reset. This will reinstall Windows without affecting your personal files but will remove installed apps.
  • Go to Settings > Update & Security > Recovery and select Reset this PC

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support