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az55
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My P1236S keeps shutting itself off multiple times a day

P1236S
Microsoft Windows 7 (32-bit)

Here is my error message upon startup:

 

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               9f

  BCP1:                                                    0000000000000003

  BCP2:                                                    FFFFFA80059D4060

  BCP3:                                                    FFFFF80005485428

  BCP4:                                                    FFFFFA80059899A0

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\012020-24523-01.dmp

  C:\Users\fergy3000\AppData\Local\Temp\WER-102960-0.sysdata.xml

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

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az55
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My P1236S keeps shutting itself off multiple times a day

Can anyone help with this problem? 

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My P1236S keeps shutting itself off multiple times a day

@az55 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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az55
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My P1236S keeps shutting itself off multiple times a day

It is a pavilion P7-1236S, using windows 7

 

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My P1236S keeps shutting itself off multiple times a day

@az55

 

Thank you for the information.

 

Please perform the below steps and check for the issue.

 

These tools and methods can help you roll back your system to an earlier state, and help ensure your computer has the latest updates installed.

 

System Restore is the easiest thing to try first. It can undo recent changes to your computer's system files that might have caused the problem. System Restore doesn't affect your personal files, such as email, documents, or photos.

 

Open System Restore

  1. Open System Restore by clicking the Start button Picture of the Start button 

    The Start button

    . In the search box, type System Restore. Next, in the list of results, click System Restore.‌ 

    Administrator permission required

     If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. Follow the instructions on your screen.

Windows creates a report when certain hardware or software problems occur. Action Center can check whether there's a solution to a reported problem.

 

Check for solutions

  1. Open Action Center by clicking the Start button 

    The Start button

    , clicking Control Panel, and then, under System and Security, clicking Review your computer's status.
  2. Click Maintenance.
  3. Under Check for solutions to problem reports, click Check for solutions. Windows will notify you if there are any solutions to problems available for your computer.

Note: Some problems and solutions can only be viewed and fixed by an administrator. Log on using an administrator account to view these problems.

 

Recent updates from Microsoft might help fix the problem. Windows Update helps keep your computer up to date with the latest system updates and drivers. You can check Windows Update manually to help ensure you have the latest updates to Windows 7 installed.

 

Check for updates

  1. Open Windows Update by clicking the Start button 

    The Start button

    . In the search box, type Update, and then, in the list of results, click Windows Update.
  2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  3. If you see a message telling you that updates are available, or telling you to review updates, click the message to view and select the updates.
  4. In the list, click update for more information. Select the checkboxes for any updates that you want to install, and then click OK.
  5. Click Install updates. Read and accept the license terms, and then click Finish if the update requires it. 

    Administrator permission required

     If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Safe mode starts Windows in a limited state. Only the basic files and drivers necessary to run Windows are started, which can help you troubleshoot software problems. For example, if a program runs as soon as you start Windows and can't be shut down, you can start Windows in safe mode, and then try to uninstall the program.

 

Start your computer in safe mode

  1. Remove all CDs, DVDs, and other media from your computer, then restart it. Next, click the Start button 

    The Start button

    , click the arrow next to the Shut Down button, and then click Restart.
  2. Do one of the following:
     
    • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
    • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter. For more information about options, see Advanced startup options (including safe mode).
  4. Log on to your computer with a user account that has administrator rights.

When your computer is in safe mode, you'll see the words Safe Mode in the corners of your screen. To exit safe mode, restart your computer and let Windows start normally.

 

If the issue still persists, please update the drivers.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-p7-1200-desktop-pc-series/5187022/model...

 

Have a nice day!!

 

 

 

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