cancel
Showing results for 
Search instead for 
Did you mean: 
myku92
New member
3 1 0 0
Message 1 of 4
6,303
Flag Post

My PC starts with HP PC Hardware Diagnostic's UEFI every time

HP Recommended
550-254na
Microsoft Windows 10 (64-bit)

I don't remember installing anything... but since yesterday, my PC starts with HP PC Hardware Diagnostics page.

I've run the diagnostics several times but it comes up with no errors.

 

I can click on exit and yes to go to Windows but it would be good not to have this extra step whenever I boot up.

 

I did download the newest Bios (A0.18) in case my Bios was corrupted but the issue still remains.

Other than the fact my PC starts with the Diagnostics page, there's no other known issue.

 

Thanks for your help in advance.

 

System board: 2B47 1.04

OS: Windows 10 Home 64 bit

Microprocessor: Intel Core i5-6400 CPU @ 2.70GHz

 

 

 

3 REPLIES 3
Flower_Bud
Retired
Retired
5,216 5,204 272 396
Message 2 of 4
Flag Post
HP Recommended

@myku92

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance regarding PC booting to hardware diagnostics page. It’ll be a genuine pleasure to assist you with this.

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. I am amazed at your technical skills and expertise. Brilliant job!

 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

At the outset, we need to determine if there are any conflicts. For better clarity, I would require more information on this.

 

Have you made any recent hardware/software changes on your PC?

When was the last time it worked fine?

Did you perform a System Test?

 

I have few troubleshooting steps we could try from the link: https://support.hp.com/in-en/document/c04621435.

 

Let me know how that pans out

I hope you have a good day ahead,

And feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

0 Kudos
Big_Dave
Level 15
28,006 27,535 1,811 5,051
Message 3 of 4
Flag Post
HP Recommended

@myku92

 

Try a different keyboard and/or or make sure that the F2 key is not stuck.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
0 Kudos
berlinkurian
New member
1 1 0 0
Message 4 of 4
Flag Post
HP Recommended
I have the same problem, I didn't made any changes,before 1 week it worked fine,while performing keyboard check F2 is not working, but after powering on, F2 is working
Thanks
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation