-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- My Pavilion Desktop keeps randomly shutting down

Create an account on the HP Community to personalize your profile and ask a question
09-10-2026 10:06 AM - edited 09-10-2026 10:14 AM
Greetings @ALKaplanauthor
Have you tried using HP Hardware Diagnostics to check your PC's hardware?
Check your PC's hardware using HP Diagnostics as follows:
Start the PC. Repeatedly tap the "ESC" key.
Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.
Is your PC turning off or restarting?
PC shutdowns or system restarts:
Abrupt shutdowns could be thermal related or some type of power delivery problem. Such as a failing power supply or a MB/component over-voltage event. PSU protection circuits kick in to prevent component damage.
System restarts could be caused by buggy drivers, possible corrupt Windows system files, or an intermittent hardware fault.
Have you checked: Windows Event viewer or Security>Maintenance>Reliability history for any clues?
Some hardware events may not appear because the system shuts down before Windows can record the event. In this scenario you may only see an improper system shutdown event.
You might need to contact HP Support if the PC is in warranty. Or have a local PC Tech take a look.
Regards