My all in one PC not turning on.

[Manukn022]

Sir/madam please help me my all in one PC back side light is on but not PC fan and PC not turning on. May be It's cause due to two times power comes and goes. Sir please tell me what happened to my Computer.

[Raj_05]

Hi @Manukn022,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Manukn022]

Sir here my computer serial number: 8CC3382JBY

[Raj_05]

Hi @Manukn022,

Thank you for your response, 

It seems like your HP All-in-One 22 Bundle PC is experiencing power-related issues. The fact that the backside light is on, but the fan is not working, and the PC is not turning on could indicate a power supply problem. Power fluctuations or sudden power interruptions, as you mentioned, could have contributed to this issue.

Here are a few steps you can try to troubleshoot the problem.

• Check Power Connection: Make sure that the power cable is securely connected to both the power outlet and the PC. Also, verify that there is power in the outlet.
• Power Supply Unit (PSU): If possible, check the power supply unit. It may be damaged due to power fluctuations. If you have access to another power supply, you can try replacing it to see if that resolves the issue.
• Reset Power: Disconnect the power cable from the PC, wait for a few minutes, and then reconnect it. Sometimes, a simple power reset can solve minor issues.
• Inspect for Physical Damage: Check the power cable and other components for any signs of physical damage. Inspect the motherboard and other internal components for visible damage.
• Test with Minimal Hardware: Disconnect unnecessary peripherals and components (e.g., external drives, extra RAM) and try turning on the PC with only essential components connected.

Additionally, if you have experienced power fluctuations, consider using a surge protector or an uninterruptible power supply (UPS) to protect your PC from voltage spikes and sudden power outages in the future.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[Manukn022]

Sir i tried all things but it not turning on. Please inform nearest HP service centre to solve my problem. Please sir I am a student, I already chat with HP support assistant they told that technician will come within 1 or 2 days but they are didn't come. Here my case I'd 5118025382. I chat since last 8 days but i not getting any solution for my problem.🙏

[Manukn022]

Sir i tried all things but it not turning on, i chat with HP support assistant since last 8 days they told that technician will come in 1 or 2 days but they are not come to solve my issue. Here my case I'd 5118025382. Please solve my problem soon as possible sir. 

[Raj_05]

Hi @Manukn022,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support