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HP Recommended
HP Pavillion All-in-one
Microsoft Windows 10 (64-bit)

image.jpg

 my computer is just constantly showing this when I load up it keeps loading and I do not know what to do

1 REPLY 1
HP Recommended

@Dbitansky 

The HP logo is contained in the code embedded into the BIOS chip in the PC.  So, even if there is no drive present, you will still see the HP logo and the spinning dots.

 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
my testing
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