• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎10-20-2021 05:07 AM

HP Recommended
Product: Hp 15s-gr0011AU

Hi hp i am maurya so I wanted to ask why is my computer in blank screen when I boot my laptop everything is normal until I put my password to log in and then the screen goes blank I have windows 11 pls help me I tried hard reseting it still didn't work let me know what else to do or maybe I am just hard reseting it wrong help me

Category:
1 REPLY 1

‎10-20-2021 11:18 AM

HP Recommended

@ITZ_MAURYA --

 

After the screen goes "dark", how many minutes are you waiting before you declare that the computer has "crashed" ?

 

Does your computer have a lamp that lights-up whenever there is disk-drive activity? Is that lamp on, most of the time, or "randomly" blinking, or completely off?  If the lamp is completely off for a long time, it is likely that Windows has crashed.

 

Does your computer have a lamp adjacent to where the Ethernet cable connects to your computer?

Is that lamp blinking, to indicate that the computer is actively using the network connection?

 

How old is the disk-drive inside your computer? Could it be failing?

Reboot, and immediately press the ESC key, and choose to run the HP Hardware Diagnostics, to check your computer's hardware.

 

Are you running the "Windows 11 Insider Preview", or the official release of Windows 11?

If it is the preview, consider reinstalling the preview.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.